Returns & Exchanges
If you find your Howler gear doesn't fit, or you would like a different color or size, please send the item(s) back to us at the address below and we will be glad to process your request. Please note, our address has changed and you are now required to have a Return Authorization (RMA). Please call us at 512-373-8233 or e-mail us at firstname.lastname@example.org to receive your RA before shipping.
Please include your order number (if known) and your full name, with instructions for exchange or refund. Typical turnaround time for returns/exchanges is about 1-2 weeks once we receive the item(s). For faster turnaround, please use an expedited shipping service and give us a heads up at email@example.com. We will do our best to accommodate your request.
Returns and exchanges may be sent to:
Howler Bros Return Services
506 E St Elmo Rd
Austin, TX 78745
If the original purchase was made with a credit card, we will credit the credit card for the returned item(s) upon receipt and confirmation of their condition. Items must be in original condition and must be returned within 90 days of purchase. Shipping charges are not refundable. If we are unable to exchange or repair the item to comply with your request, we may, at our discretion, issue a Gift Card.
If you have any questions, please contact us at firstname.lastname@example.org or (512) 373-8233.
- Items purchased online or by phone may be returned or exchanged by mail only.
- For a full refund returns must be made with the original receipt and merchandise must be in its original condition.
- Returns by mail without a receipt require an order number, name and address.
- Shipping & Handling fees are non-refundable, unless an item is damaged or defective.