Returns & Exchanges
We appreciate you shopping with Howler Brothers and hope you love what you bought!
If you need to return or exchange your Howler gear for any reason, all you need to do is click here to visit our returns and exchanges portal. Make sure you have your order number and original shipping zip code. You can find your order number in your confirmation email or at the top right of your packing slip. (e.g.HOWL-12345)
All returns or exchanges must be made within 90 days of the original purchase date and items must be in their original, unwashed and unworn condition with tags attached.
Please note that all international sales are final unless the item is damaged or defective at the time of delivery.
We offer free shipping both ways on domestic exchanges in the USA. You will receive a prepaid shipping label. Your new items or verification of credit will be sent once we receive a scan that the shipping label provided to you is on the way back to us. This typically occurs within 24 hours of dropping your package off with the carrier.
A return authorization is required on all returns. Simply click the link provided above and follow the steps to obtain a return authorization and a prepaid return label. You are also welcome to self-return using the carrier of your choice. All returns are subject to a restocking fee of $7 which will be deducted from your refund or credit. Items may also be returned without charge in person to our Austin TX HQ location at 1010-A West Lynn Street, Austin, Texas 78703.
Refunds and Credits
Refunds and credits will be applied to the original method of payment upon receipt of all items and confirmation of their condition. The typical turnaround time for processing refunds and credits is 5-7 days once we receive the item(s). Initial shipping and handling charges are non-refundable unless an item is damaged or defective. If we are unable to exchange or repair the item to comply with your request, we may, at our discretion, issue a gift card or credit.
We stand by our products and we want you to be happy. You have our handshake! If you have any additional questions or a piece of Howler gear does not perform to your satisfaction, please feel free to email firstname.lastname@example.org and we will get you fixed up.